As the healthcare industry evolves, many organizations are looking for ways to embrace value-based care models, increase the quality of patient care, set themselves apart from their competitors and meet future challenges. Investing in the patient experience can address all these issues, increasing profitability as well as engaging both patients and hospital staff in a way that improves outcomes.
With that in mind, this executive summary explores:
- Addressing the gaps in current patient portals
- Incorporating data from outside the EHR
- Constructing a continuous, trusted relationship with the patient